"As soon as an organization achieves significant market power, though, it's tempting for it to not listen any longer."
Source: http://sethgodin.typepad.com/seths_blog/2017/01/a-listening-device.html
A while ago I went to the Pentaho conference in London where Matt Casters, the developer of Pentaho Kettle said that he is going to run a session called "Pentaho Sucks". I thought what a s great example of how to make software better.
Unfortunately in real life I constantly seeing sales people running around and screaming "Our software is great". They are unable to see the problems and unable to listen especially to the developers.
The developers do not buy the software, managers do
Here are some examples of bad and ignorant software design, I am not going to mention companies names so you can guess it yourself.